FAQ

BLACK LIVES MATTER
A LETTER FROM OUR FOUNDERS

June 5, 2020

This week has given us pause to take a hard look in the mirror. We love people, we celebrate the beauty of the individual and the beauty of our differences. Regardless of the love in our hearts, our black community has been in pain and it’s our fault. This is squarely on us. Love can overcome all, but not if it isn’t paired with action.

We have not screamed at a system that allows one man to take the life of another with such blasé indifference and simply because he could. We have not screamed at a system that requires Black parents to teach their children that the color of their skin can mean the difference between life and death. This is outrageous, it’s unacceptable, and we’re ashamed of the part we’ve played, knowingly or unknowingly.

Here’s where we stand: F*ck you, racism. F*ck you, police brutality. F*ck you to a system that devalues people based on their skin color.

Enough is enough. We resolve to do the work, learn, change, and do better. We resolve to use our voices, platform, and votes to end systemic racism. We resolve to look closely at ourselves and our company, from partnerships to internships and everything in between, to make sure that we elevate and amplify BIPOC. And we resolve to think of 2020 not as the worst year in our history, but the most important one. The year we woke up, which is the first step.

This week we made donations to these organizations and we encourage the bkr community to do the same:

COLOR OF CHANGE
CAMPAIGN ZERO
NAACP LEGAL DEFENSE FUND

With love from Tal & Kate
and the whole bkr team

COVID-19
30% Off For All Essential Workers On The Front Lines Of The COVID-19 Response

We can't thank you enough. If you are going to work every day to help the rest of us in any capacity, send a photo of your badge to thankyou@mybkr.com and we will send you a code for 30% off.*

*Valid on all bottles, accessories, Kiss Kits and other value sets on mybkr.com. Not valid on sale items discounted 40% or more. Not combinable with other discount codes. No adjustments to prior purchases. Valid for a limited time. Subject to change without notice.

ORDERS/SHIPPING
I need to make a change to my order - what do I do?

Contact help@mybkr.com as soon as possible and we will work with you to help you.  

SHIPPING OPTIONS

With our standard shipping, domestic orders within the 48 Contiguous States should arrive between 2-9 business days from the order date depending on where they are shipping.  If you need your bkr sooner, we have rush and overnight options available at checkout. For rush or overnight shipping, orders must be placed by 1pm PST.  Orders placed after 1pm PST will be shipped the next business day.  Please note Saturday, Sunday and national holidays are not considered business days.

ORDER TRACKING

After you place your order, you'll immediately receive a confirmation email.  We'll send you another email when your order ships that includes a tracking number, so you can keep track of just how soon your bkr will arrive.  

INTERNATIONAL ORDERS

We ship to the United States, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Guam, Hong Kong, Iceland, India, Israel, Italy, Japan, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom.

International shipping charges reflect actual shipping cost and do not include possible customs fees.

Check the drop-down menu on the top right of the bkr site to select International bkr websites. And for information regarding local distribution near you, check the find us page.

Route Shipping Insurance

Route Insurance protects your bkr shipment worldwide against loss, damage and theft so you can sleep well knowing you’re covered even if Danny Ocean intercepts your package and is lounging with your bkr at the Bellagio pool. If you deselect shipping protection offered at checkout, bkr is not liable for lost, damaged, or stolen items. Please don’t deselect. Theft and loss are on the rise and it’s out of our control.

GIFT WRAP OPTIONS

We currently offer two DIY gift wrap options for purchase: Our box gift kit and our tote gift kit. Please note that ALL Kiss Kits and MOST Gift Guide options arrive packed in the bkr branded gift box with a gift tag sticker. You can also include a gift message at checkout.

RETURNS/EXCHANGES
HASSLE-FREE RETURN POLICY

The Fall in Love Promise

Sip from your bottle. Sleep in the balm. If you aren’t in love with your bkr products for any reason, we’ll take them back for 30 days–no questions asked. Returns are just $5 and if you take store credit we’ll waive the $5. See below for all details.

PLEASE NOTE: Misuse or abuse allows us the right to void this policy.

RETURNS + EXCHANGES POLICY

FOR U.S. ORDERS IN THE CONTIGUOUS 48 STATES

If you’re not in love with your mybkr.com purchase for any reason, return it within 30 days of purchase for a flat $5 fee. If you elect to take store credit for an exchange, we’ll waive the $5 fee. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges and the $5 flat rate return fee. Please note once we receive your package it may take up to 14 days for the credit to appear on your account.

To make a return or exchange, please write to help@mybkr.com.

CAN I RETURN/EXCHANGE A GIFT?

If you would like to return a gift that was purchased at www.mybkr.com and shipped directly to you, we can provide a gift credit for the value of your returned items. Please write to us at help@mybkr.com.

Warranty/Replacements
REPLACEMENT POLICY / WHAT HAPPENS IF I BREAK MY BKR?

Treat your bkr like you would your cell phone and you’ll be surprised how well it holds up. However, if it does break within the first 90 days of purchase, email help@mybkr.com: 1) a photo of your broken bkr, 2) the original receipt from mybkr.com, and 3) details regarding how it broke. If you’re able to safely save your sleeve and any part that survived, we'll replace the part that broke. 

Limited to one bkr per customer. Alternation, misuse or abuse void this policy. If it has been more than 90 days since you bought your bkr or it is not your first bkr, please visit the accessories page of our shop where you can buy extra caps and glass. Please note that this policy does not apply to the 500 Collection caps which are only replaceable if defective on arrival or otherwise have a manufacturing defect.

BOTTLE DETAILS & CARE
HOW TO CLEAN YOUR BKR

Dishwasher Safe: Your bkr glass, sleeve, and cap is dishwasher safe on the top rack. Removing the sleeve is optional but easy. See our Instagram bkr care highlight for a founder tutorial.

Cleaning by Hand: if you're cleaning your bkr by hand, we recommend using hot soapy water and our perfect bottle brush. If you'd like to speed up the drying process, roll up a piece of paper towel so it's thin enough to get in the opening of the bottle, but wide enough to stay put.  Put the roll 3/4 the way down the bottle (with the top of the roll out the top of the bottle, like a wick) and leave it overnight.  

We recommend storing your bkr with the cap off.  

Please note, if you have the Swarovski Crystal cap, please wash by hand only and DON’T soak.

WHAT ARE YOUR BOTTLES MADE OF?

bkr bottle: soda lime glass, silicone sleeve, polypropylene cap.

compact cap: food-grade, BPA-free, phthalate-free plastic.

is my bkr BREAKABLE?

Your bkr bottle is made of soda-lime glass - it's durable and protected by a soft silicone sleeve, but it is still glass - so treat it carefully as you would your cell phone or any other thing you love.  **Don't freeze it or put it in the back of a fridge that freezes things or leave it in your car in the freezing cold - it will break. We can’t stress this enough. Water expands in all directions regardless of how little of it is in your bkr.** If you accidentally break it in the first 90 days, we will replace the glass for you. Please note freezing negates this warranty

does the sleeve come on and off easily?

Yes. It's super easy to take the sleeve off and to put it back on. See our Instagram highlights for a bkr care 101 tutorial or - click here.

can i put my bkr in the freezer? microwave?

DO NOT ever freeze your bkr OR put it in the back of a fridge that freezes things OR leave it in your car in the freezing cold - it will break. We can’t stress this enough. Water expands in all directions regardless of how little of it is in your bkr. Please note freezing negates the warranty

will regular ice cubes and bottle brushes fit in my bkr?

No, but don't worry, you can find the perfect ice tube trays and bottle brush in our accessories shop.  bkr's opening is purposefully designed to be small. It's one of the things that will make you love it.  

can i put hot liquids in my bkr?

bkr isn't intended for boiling hot liquid (or for freezing) and we don't recommend putting hot liquid in unless the glass itself is already warm. The glass is not tempered so you'll want to avoid rapid temperature changes which could cause your bkr to crack.  

Does bkr sell caps, glass or sleeves separately?

When you buy a bkr it comes fully assembled with a cap, sleeve and glass.  We do sell compact caps and extra caps and glass in the accessories page of the bkr shop. Some sleeves are sold separately in our sleeve shop.

Will bkr fit in my cupholder?

The original Little 500 mL bkr fits most cupholders. The Big 1L bkr will not fit most cupholders, but does fit on some treadmills, ellipticals and on stationary bikes like the ones at Soulcycle or on Peloton bikes. The Teeny 250 mL fits all cupholders.

TRAVELING WITH BKR / AIRPORT SECURITY FRIENDLY?

We’ve traveled the world with our bkr bottles. Just be sure to take them through security empty and fill up on the other side.

Keep in mind that some venues, stadiums, amusement parks and courtrooms don’t allow glass inside. Make sure to check with the venue beforehand if you’re worried. And if your bkr is ever confiscated, remember to take off your cap, balm and sleeve and keep them – you replace the glass later.

WHERE ARE YOUR BOTTLES MADE?

Our bottles are made in China.

Is BKR Recyclable?

Yes, bkr is 100% recyclable. If you need any assistance with recycling any of the parts, please contact us at help@mybkr.com.

BALM DETAILS & CARE
ARE YOUR PRODUCTS VEGAN?

Yes, Paris Water Balm is vegan.

ARE YOUR PRODUCTS CRUELTY FREE?

Yes, Paris Water Balm is cruelty-free.

ARE YOUR PRODUCTS PARABEN FREE?

Yes, Paris Water Balm is paraben free.

WHAT ARE YOUR PRODUCTS’ INGREDIENTS?

bkr Paris Water Balm: Polybutene, Octyldodecanol, Dextrin Palmitate, Sucrose Tetrastearate Triacetate, Macadamia Integrifolia Seed Oil, Theobroma Grandiflorum Seed Butter, Fragrance, Phospholipids, Simmondsia Chinensis (Jojoba) Seed Oil, Glycine Soja (Soybean) Oil, Helianthus Annuus (Sunflower) Seed Oil, Ricinus Communis (Castor) Seed Oil, Rosa Rubiginosa Seed Oil, Glycolipids, Titanium Dioxide, Glycine Soja (Soybean) Sterols, Mica, Polyglyceryl-2 Triisostearate, Linalool, Citronellol, Geraniol, Padina Pavonica Thallus Extract, Caesalpinia Sappan Bark Extract, Citral, Ginkgo Biloba Leaf  Extract, Panax Ginseng Root Extract, Vitis Vinifera (Grape) Leaf Extract, Tocopherol, Tin Oxide, Aluminum Hydroxide

ARE YOUR PRODUCTS GLUTEN FREE?

Yes, Paris Water Balm is gluten-free.

CONNECTING THE LIP BALM/COMPACT CONTAINER TO THE BOTTLE
COMPACT CAP

You need a compact cap to connect your water balm or compact container to your bkr.

There are two sizes of the Compact Caps: one that fits 250/500mL bkrs and one that fits 1L bkrs. The caps have different thread sizes to fit the different bottles BUT the full-size balm compacts fit ALL sizes of compact caps.

KISS KITS

KISS KITS COME BUNDLED WITH

1 water balm compact cap (to connect balm to bottle/two sizes)
1 bkr water bottle (with an original bkr cap)

KEEP KITS

KEEP KITS COME BUNDLED WITH

1 EMPTY COMPACT
1 bkr water bottle with compact cap (to connect balm to bottle/two sizes)

WHERE ARE YOUR PRODUCTS MADE?

Our bottles are made in China. Paris Water Balm is made in France and filled and assembled in the United states.

WHERE IS THE BALM MADE?

Paris Water Balm is made in France and filled and assembled in the United states.

ARE YOUR PRODUCTS SAFE TO USE FOR PREGNANT WOMEN AND CHILDREN?

bkr Paris Water Balm was created to the highest standards of safety and cleanliness. It will never be harmful to humans, animals or the planet. However, we recognize that all pregnancies and children are unique and If you have a concern about the choice to use it, you may wish to speak to your doctor.

UNSOLICITED IDEA SUBMISSION POLICY
How do I submit a product idea or suggestion for bkr?

Unfortunately, bkr is not able to accept or review any unsolicited ideas, proposals or suggestions for services or products. Our talented and innovative team works with their knowledge, expertise, and creativity to generate ideas for product development. While we love hearing from you, the purpose of this policy exists to avoid potential misunderstandings or disputes when our ideas might seem similar, or even identical, to ideas submitted to us. If you submit ideas to us despite our request to the contrary, then, regardless of what you state in your submission, the following terms will apply to your submission:

We may, or may not, review your submission; All ideas contained in your submission will automatically become our property; You will not be entitled to compensation, in any form, from us; We may use the ideas of your submission for any purpose we deem desirable, in our sole discretion, including, without limitation, for commercial purposes or for no purpose at all; and We will be under no obligation to keep your submission confidential.

We, however, welcome feedback on your experience with bkr products. If you choose to provide feedback, please provide only feedback specific to your experience with us and do not include any unsolicited ideas.