FAQ

BUY MORE, SAVE MORE SALE
Promotion Details

*Ends 11:59pm PST on December 11, 2022. To redeem this offer, use code SAVE10 at checkout for $10 off orders over $50 after discounts excluding taxes and shipping OR SAVE20 for $20 off orders over $75 after discounts excluding taxes and shipping. Offer only valid on mybkr.com and not on international affiliate sites. Discount does not apply to shipping, package protection, or gift cards. Offer may not be used in combination with any other offer or discount. No adjustments to prior purchases. Offer is subject to change without notice at any time.

Sustainability & Social Responsibility
bkr's Commitment to Sustainability & Social Responsibility

bkr is a woman-owned and operated company. All products are designed and engineered in San Francisco. All the parts are manufactured responsibly in Shenzhen. We work closely with only the most responsible factories abroad that are ISO certified for safe work environment, environmental responsibility, and employment practices.

The bottle is made of soda-lime glass and is entirely recyclable. The cap is BPA-free, phthalate-free food-grade polypropylene plastic which also is recyclable. The sleeve is silicone made from naturally occurring silica sand is BPA-free, phthalate-free and can be recycled in designated facilities.

Our lip balm is manufactured using sustainable ingredients and processes and is vegan and cruelty-free.

We use the least amount of packaging possible and always recycled cardboard when possible.  We print our tags with soy ink on 100% recycled paper.

To ensure quality and safety, we regularly test our materials in accredited third-party labs. This testing confirms that all the components of a bkr meet or exceed stringent U.S. FDA and European RoHS safety guidelines.

Charities We Support

We love our bkr nation and like all of you want to support our larger global community and help where we can. bkr gives back in many forms including financial donations, in-kind donations and using our platform to amplify voices we believe in. We are proud to have supported many worthwhile causes and non-profits doing urgent, meaningful work that inspires us. bkr has been a partner to Water for People (bringing access to clean water and sanitation), the Canary Foundation (dedicated to early detection of cancer),  the Loveland Foundation (helping provide Black women and girls culturally appropriate therapeutic services), Dress for Success (empowering women to achieve economic independence), Wounded Warrior (supporting the Nation’s most severely wounded veterans) and many others and many more to come.

At bkr we recognize the importance of giving back and supporting the community.  We have partnered with and supported many inspiring organizations including Water for People which brings clean water and sanitation services; the Canary Foundation which focuses on the early detection of cancer; and the Loveland Foundation which helps to provide Black women and girls culturally therapeutic services.

bkr gives back in many forms including financial donations, in-kind donations and using our platform to amplify voices we believe in. We are proud to have supported many worthwhile causes and non-profits doing urgent, meaningful work that inspires us. Some examples of the amazing organizations we have partnered with:

Water for People
Canary Foundation
Loveland Foundation
Dress for Success
Wounded Warrior
Color of Change
Campaign Zero
NAACP Legal Defense Fund

ORDERS/SHIPPING/COVID-19 SHIPPING UPDATE
HOLIDAY SHIPPING DEADLINES

For delivery by December 24th, place your order by midnight PST as follows:

Monday 12/12 - Last day to ship via Ground within the 48 Contiguous States
Sunday 12/18 - FEDEX 3-Day within the 48 Contiguous States
Monday 12/19 - FEDEX 2-Day within the 48 Contiguous States
Tuesday 12/20 - FEDEX Overnight within the 48 Contiguous States

Please note for supply chain and weather-related reasons beyond our control there may be unforeseen shipping delays. While these ship deadlines are our best guidance, we can’t guarantee them.

CONTINUING SUPPLY CHAIN ISSUES - A MESSAGE TO OUR BKR FAM

Unfortunately, COVID-19 and its impact on our world still hasn't concluded. We continue to have supply chain and shipping issues.

What to expect?
Processing and shipping times may be delayed. Usually, orders for the contiguous 48 states submitted before 1pm PT are processed and shipped the same day and shipping is typically guaranteed between 3-9 business days, not including weekends or holidays. While that’s still our best guidance, we can’t guarantee it for reasons beyond our control.

Thank you so much for your continued support and patience.

I need to make a change to my order - what do I do?

Contact help@mybkr.com as soon as possible and we will work with you to help you.  

ORDER TRACKING

After you place your order, you'll immediately receive a confirmation email.  We'll send you another email when your order ships that includes a tracking number, so you can keep track of just how soon your bkr will arrive.  

INTERNATIONAL ORDERS

Q. Does bkr ship to Canada?
A. Yes, Canadian customers have unlimited access to the US bkr website with $10 flat rate shipping to Canada on orders of $50 or more, plus applicable duties and taxes.

Q. What other countries does bkr ship to?

A. For a list of countries we currently ship to, please click here.

Q. Do international orders include country specific taxes and duties?
A. Yes, country specific taxes and duties are pre-paid at checkout (Delivered Duty Paid) and no additional payment is required at the time of delivery.

Q. Does bkr offer shipping protection on international orders?
A. Yes, Shipping Protection insures your bkr shipment worldwide against loss, damage and theft so you can sleep well knowing you’re covered even if Danny Ocean intercepts your package and is lounging with your bkr at the Bellagio pool. If you deselect shipping protection offered at checkout, bkr is not liable for lost, damaged, or stolen items. Please don’t deselect. Theft and loss are on the rise and it’s out of our control. 

Q. Where can I see the full shipping Protection Policy?
A. The full Shipping Protection Policy can be found here.

Q. How do I submit Shipping Protection claims?
A. Shipping Protection claims can be submitted here.

Q. What is bkr’s International return policy?
A. If you're not in love with your mybkr.com purchase for any reason, return it within 30 days of purchase. We are not able to provide shipping labels for returns from outside the contiguous 48 states and international. Please write in to help@mybkr.com for the return address.

Shipping Protection

Shipping Protection protects your bkr shipment worldwide against loss, damage and theft so you can sleep well knowing you’re covered even if Danny Ocean intercepts your package and is lounging with your bkr at the Bellagio pool. If you deselect shipping protection offered at checkout, bkr is not liable for lost, damaged, or stolen items. Please don’t deselect. Theft and loss are on the rise and it’s out of our control.

For more information visit:
https://mybkr.com/pages/shipping-protection-policy
https://mybkr.com/pages/shipping-protection-claim-form

GIFT WRAP OPTIONS

We currently offer two DIY gift wrap options for purchase: Our box gift kit and our tote gift kit. Please note that ALL Kiss Kits and MOST Gift Guide options arrive packed in the bkr branded gift box with a gift tag sticker. You can also include a gift message at checkout.

RETURNS/EXCHANGES
HOLIDAY RETURNS POLICY EXTENSION

Eligible purchases made through 12/31/22 can be returned until 1/31/23. To make a return or exchange, please write to help@mybkr.com.

RETURNS + EXCHANGES POLICY

THE FALL IN LOVE PROMISE

Sip from your bottle. Sleep in the balm. If you aren’t in love with your bkr products for any reason, we’ll take them back for 30 days–no questions asked. Returns are just $5 and if you take store credit we’ll waive the $5. See below for all details.

PLEASE NOTE: Misuse or abuse allows us the right to void this policy.

FOR U.S. ORDERS IN THE CONTIGUOUS 48 STATES

We accept returns within 30 days of purchase for a flat $5 fee. If you elect to take store credit for an exchange, we'll waive the $5 fee. We'll process your return as soon as we receive it for the purchase amount of products minus the $5 return fee. Original shipping and shipping insurance are not refundable.

Please note once we receive your package it may take up to 14 days for the credit to appear on your account.

FOR ORDERS IN THE NON-CONTIGUOUS STATES AND INTERNATIONAL

If you're not in love with your mybkr.com purchase for any reason, return it within 30 days of purchase. We are not able to provide labels for returns from outside the contiguous 48 states and international. Please write in to help@mybkr.com for the return address.

To make a return or exchange, please write to help@mybkr.com.

CAN I RETURN/EXCHANGE A GIFT?

If you would like to return a gift that was purchased at www.mybkr.com and shipped directly to you, we can provide a gift credit for the value of your returned items. Please write to us at help@mybkr.com.

Warranty/Replacements
REPLACEMENT POLICY / WHAT HAPPENS IF I BREAK MY BKR?

Treat your bkr like you would your cell phone and you’ll be surprised how well it holds up. However, if it does break within the first 90 days of purchase, email help@mybkr.com: 1) a photo of your broken bkr, 2) the original receipt from mybkr.com, and 3) details regarding how it broke. If you’re able to safely save your sleeve and any part that survived, we'll replace the part that broke. 

Limited to one bkr per customer. Alternation, misuse or abuse void this policy. If it has been more than 90 days since you bought your bkr or it is not your first bkr, please visit the accessories page of our shop where you can buy extra caps and glass. Please note that this policy does not apply to the 500 Collection caps which are only replaceable if defective on arrival or otherwise have a manufacturing defect.

BOTTLE DETAILS & CARE
WHERE ARE YOUR PRODUCTS MADE?

Our bottles are made in China. Paris Water Balm is made in France and filled and assembled in the United states.

HOW TO CLEAN YOUR BKR

Dishwasher Safe: Your bkr glass, sleeve, straw, and cap are dishwasher safe on the top rack. Removing the sleeve is optional but easy. See our Instagram bkr care highlight for a founder tutorial.

Cleaning by Hand: if you're cleaning your bkr by hand, we recommend using hot soapy water and our perfect bottle brush. If you'd like to speed up the drying process, roll up a piece of paper towel so it's thin enough to get in the opening of the bottle, but wide enough to stay put.  Put the roll 3/4 the way down the bottle (with the top of the roll out the top of the bottle, like a wick) and leave it overnight.  

We recommend storing your bkr with the cap off.  

Please note, if you have the Swarovski Crystal cap, please wash by hand only and DON’T soak.

WHAT ARE YOUR BOTTLES MADE OF?

bkr bottle: soda lime glass, silicone sleeve, polypropylene cap.

compact cap: food-grade, BPA-free, phthalate-free plastic.

straws & sleeves: 100% silicone which is derived from silicon a naturally occurring element.

is my bkr BREAKABLE?

Your bkr bottle is made of soda-lime glass - it's durable and protected by a soft silicone sleeve, but it is still glass - so treat it carefully as you would your cell phone or any other thing you love.  **Don't freeze it or put it in the back of a fridge that freezes things or leave it in your car in the freezing cold - it will break. We can’t stress this enough. Water expands in all directions regardless of how little of it is in your bkr.** If you accidentally break it in the first 90 days, we will replace the glass for you. Please note freezing negates this warranty

does the sleeve come on and off easily?

Yes. It's super easy to take the sleeve off and to put it back on. See our Instagram highlights for a bkr care 101 tutorial or - click here.

Can i put my bkr in the freezer? Microwave?

DO NOT ever freeze your bkr OR put it in the back of a fridge that freezes things OR leave it in your car in the freezing cold - it will break. We can’t stress this enough. Water expands in all directions regardless of how little of it is in your bkr. Please note freezing negates the warranty. 

Microwave safe – remove cap and always check temperature before drinking.

will regular ice cubes and bottle brushes fit in my bkr?

No, but don't worry, you can find the perfect ice tube trays and bottle brush in our accessories shop.  bkr's opening is purposefully designed to be small. It's one of the things that will make you love it.  

can i put hot liquids in my bkr?

bkr isn't intended for boiling hot liquid (or for freezing) and we don't recommend putting hot liquid in unless the glass itself is already warm. The glass is not tempered so you'll want to avoid rapid temperature changes which could cause your bkr to crack.  

Does bkr sell caps, glass, sleeves, or straws separately?

When you buy a bkr it comes fully assembled with a cap, sleeve and glass.  We do sell extra glass, extra caps, compact caps, straw caps and straws in the accessories page of the bkr shop. Some sleeves are sold separately in our sleeve shop.

Will bkr fit in my cupholder?

The original Little 500 mL bkr fits most cupholders. The Big 1L bkr will not fit most cupholders, but does fit on some treadmills, ellipticals and on stationary bikes like the ones at Soulcycle or on Peloton bikes. The Teeny 250 mL fits all cupholders.

TRAVELING WITH BKR / AIRPORT SECURITY FRIENDLY?

We’ve traveled the world with our bkr bottles. Just be sure to take them through security empty and fill up on the other side.

Keep in mind that some venues, stadiums, amusement parks and courtrooms don’t allow glass inside. Make sure to check with the venue beforehand if you’re worried. And if your bkr is ever confiscated, remember to take off your cap, balm and sleeve and keep them – you replace the glass later.

WHERE ARE YOUR BOTTLES MADE?

Our bottles are made in China.

Is BKR Recyclable?

Yes, bkr is 100% recyclable. If you need any assistance with recycling any of the parts, please contact us at help@mybkr.com.

BALM DETAILS & CARE
ARE YOUR PRODUCTS VEGAN?

Yes, Paris Water Balm is vegan.

ARE YOUR PRODUCTS CRUELTY FREE?

Yes, Paris Water Balm is cruelty-free.

ARE YOUR PRODUCTS PARABEN FREE?

Yes, Paris Water Balm is paraben free.

WHAT ARE YOUR PRODUCTS’ INGREDIENTS?

bkr Paris Water Balm: Polybutene, Octyldodecanol, Dextrin Palmitate, Sucrose Tetrastearate Triacetate, Macadamia Integrifolia Seed Oil, Theobroma Grandiflorum Seed Butter, Fragrance, Phospholipids, Simmondsia Chinensis (Jojoba) Seed Oil, Glycine Soja (Soybean) Oil, Helianthus Annuus (Sunflower) Seed Oil, Ricinus Communis (Castor) Seed Oil, Rosa Rubiginosa Seed Oil, Glycolipids, Titanium Dioxide, Glycine Soja (Soybean) Sterols, Mica, Polyglyceryl-2 Triisostearate, Linalool, Citronellol, Geraniol, Padina Pavonica Thallus Extract, Caesalpinia Sappan Bark Extract, Citral, Ginkgo Biloba Leaf  Extract, Panax Ginseng Root Extract, Vitis Vinifera (Grape) Leaf Extract, Tocopherol, Tin Oxide, Aluminum Hydroxide

ARE YOUR PRODUCTS GLUTEN FREE?

Yes, Paris Water Balm is gluten-free.

WHERE IS THE BALM MADE?

Paris Water Balm is made in France and filled and assembled in the United states.

ARE YOUR PRODUCTS SAFE TO USE FOR PREGNANT WOMEN AND CHILDREN?

bkr Paris Water Balm was created to the highest standards of safety and cleanliness. It will never be harmful to humans, animals or the planet. However, we recognize that all pregnancies and children are unique and If you have a concern about the choice to use it, you may wish to speak to your doctor.

CONNECTING THE LIP BALM/COMPACT CONTAINER TO THE BOTTLE
COMPACT CAP

You need a compact cap to connect your water balm or compact container to your bkr.

There are two sizes of the Compact Caps: one that fits 250/500mL bkrs and one that fits 1L bkrs. The caps have different thread sizes to fit the different bottles BUT the full-size balm compacts fit ALL sizes of compact caps.

KISS KITS

KISS KITS COME BUNDLED WITH

1 water balm compact cap (to connect balm to bottle/two sizes)
1 bkr water bottle (with an original bkr cap)

KEEP KITS

KEEP KITS COME BUNDLED WITH

1 EMPTY COMPACT
1 bkr water bottle with compact cap (to connect balm to bottle/two sizes)

Connecting the straw/straw cap to the bottle
Straws/Straw Caps

To use your straw, first screw the straw cap onto the bottle, then insert the straw through the clear silicone valve. The straws come in a package of three and are available in 250mL, 500mL, and 1L, just the right size for each bkr.

UNSOLICITED IDEA SUBMISSION POLICY
How do I submit a product idea or suggestion for bkr?

Unfortunately, bkr is not able to accept or review any unsolicited ideas, proposals or suggestions for services or products. Our talented and innovative team works with their knowledge, expertise, and creativity to generate ideas for product development. While we love hearing from you, the purpose of this policy exists to avoid potential misunderstandings or disputes when our ideas might seem similar, or even identical, to ideas submitted to us. If you submit ideas to us despite our request to the contrary, then, regardless of what you state in your submission, the following terms will apply to your submission:

We may, or may not, review your submission; All ideas contained in your submission will automatically become our property; You will not be entitled to compensation, in any form, from us; We may use the ideas of your submission for any purpose we deem desirable, in our sole discretion, including, without limitation, for commercial purposes or for no purpose at all; and We will be under no obligation to keep your submission confidential.

We, however, welcome feedback on your experience with bkr products. If you choose to provide feedback, please provide only feedback specific to your experience with us and do not include any unsolicited ideas.