FAQ

Specs/details
Does bkr sell caps, glass or sleeves separately?

When you buy a bkr it comes fully assembled with a cap, sleeve and glass.  We do sell extra caps and glass in the accessories page of the bkr shop (sleeves are not sold separately).  

Will Bkr fit in my cupholder?

The original Little 500 ML bkr fits most cupholders. It also fits perfectly in your bag, on your desk, and into your everyday routine. The Big 1L bkr will not fit in your cupholder, but may still fit in your cute tote. The Teeny 250 ML fits almost anywhere and most certainly in all cupholders - it's teeny.

Is BKR Recyclable

Yes, bkr is 100% recyclable. If you need any assistance with recycling any of the parts, please contact us at help@mybkr.com.

Is gift packaging available?

We currently offer gift wrap as a service with purchase of our Reusable Tote Gift Kit - with Gift Wrap Service. You can can also include a gift message at checkout (for the lucky recipient or for yourself - we won't tell). 

caring for bkr
how do I clean and store my bkr?

Dishwasher: You can clean your bkr by running it through the dishwasher top rack.  The sleeve is dishwasher safe and does not need to be removed, but it's easy to slip on and off if you want to.

By hand: if you're cleaning your bkr by hand, we recommend using hot soapy water and our bottle brush - especially if you are drinking more than plain water.  If you'd like to speed up the drying process, roll up a piece of paper towel so it's thin enough to get in the opening of the bottle, but wide enough to stay put.  Put the roll 3/4 the way down the bottle (with the top of the roll out the top of the bottle, like a wick) and leave it overnight.  

We recommend storing your bkr with the cap off.  

is my bkr BREAKABLE?

Your bkr bottle is made of soda-lime glass - it's durable and protected by a soft silicone sleeve, but it is still glass - so treat it carefully as you would your cell phone or any other thing you love.  Don't freeze it or leave it in your car in the freezing cold - it will break.  If you accidentally break it in the first 90 days, we will replace it for you.  Please see our warranty/replacements section.  

does the sleeve come on and off easily?

Yes.  It's super easy to take the sleeve off and to put it back on.  Our founder Tal made a quick video demonstrating how - click here.  

can i put my bkr in the freezer? microwave?

Please avoid freezing, using in the microwave, or exposing to sudden temperature changes - but feel free to take it to Bikram!  If you freeze your bkr or leave it in your car in freezing temperatures, the water will expand and the glass will break.  It will break your heart.  Trust us on this.  

will regular ice cubes and bottle brushes fit in my bkr?

No, but don't worry, you can find the perfect ice cube trays and bottle brushes in our accessories shop.  bkr's opening is purposefully designed to be small. It's one of the things that will make you love it.  

can i put hot liquids in my bkr?

bkr isn't intended for boiling hot liquid (or for freezing) and we don't recommend putting hot liquid in unless the glass itself is already warm.  The glass is not tempered so you'll want to avoid rapid temperature changes which could cause your bkr to crack.  

shipping
WHAT ARE THE HOLIDAY SHIPPING DEADLINES?

For delivery by DECEMBER 24, place your order by 1pm PST as follows:

12/14- UPS Ground to the East Coast

12/17- UPS Ground to the West Coast (Suggested)

12/18- UPS 3Day within the 48 Contiguous States

12/20- UPS 2Day within the 48 Contiguous States

12/21- UPS Overnight within the 48 Contiguous States

 

HAPPY HOLIDAYS!

I need to make a change to my order - what do I do?

Contact help@mybkr.com as soon as possible and we will work with you to help you.  

when will i get my order?

You can usually expect orders to the contiguous 48 states to arrive within 2-9 business days (via standard ground shipping).  Please allow extra time for standard ground shipping to Alaska and Hawaii.  The exact arrival time depends on several things including the time of day that you place your order and the address you are shipping to.  If you need your bkr faster there are rush options at checkout.  For rush or overnight shipping, orders must be placed by 1pm PST.  Orders placed after 1pm PST will be shipped the next business day.  Please note Saturday, Sunday and national holidays are not considered business days.  

can i change the shipping address?

If you need to change your shipping address, please write to us at help@mybkr.com and if your order has not already shipped, we can work with you to change the address.

what are the shipping options?

With our standard shipping, domestic orders should arrive between 2-9 business days from the order date depending on where they are shipping.  If you need your bkr sooner, we have rush and overnight options available at checkout. For rush or overnight shipping, orders must be placed by 1pm PST.  Orders placed after 1pm PST will be shipped the next business day.  Please note Saturday, Sunday and national holidays are not considered business days.

what countries do you ship to?

We ship to the United States, Argentina, Australia, Austria, Azerbaijan, Belgium, Brazil, Cambodia, Canada, Chile, Columbia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guam, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom and Vietnam. 

how can i track my order?

After you place your order, you'll immediately receive a confirmation email.  We'll send you another email when your order ships that includes a tracking number, so you can keep track of just how soon your bkr will arrive.  

Warranty/Replacements
Uh-oh. what's bkr's return policy?

We hope that you love your bkr as much as we love it.  But we want you to be happy.  Our return policy applies only if you bought the bkr bottle here.  If you bought your bkr at a retail store and would like to return or exchange it, please contact the store directly.  If you bought your bkr here and for some reason are not totally happy with it, you can return it in new and unused condition within 30 days of the purchase date* for a refund.  We do not credit or refund shipping charges.  We recommend using a traceable carrier (like UPS or FedEx), insured for the full value of the return merchandise.  We are not responsible for return packages lost en route.  bkr does not process exchanges on gift orders.  Any credit for items returned from a gift order will be issued to the original purchaser.  If you need to return your bkr, please email us at help@mybkr.com.  

*Orders placed 11/15/18 through 1/1/19 are eligible for return through 1/31/19.

oops. what happens if I break my bkr?

Our oops policy applies if you bought your bottle here.  If you bought it at a retail store, please contact the store directly.  We know bkr is one little glass bottle you'll treat carefully.  If it breaks within the first 90 days of purchase: email help@mybkr.com a photo of your broken bkr, the original receipt from mybkr.com, how it broke and why you want another one.  We'll replace the part that broke.  You pay the shipping and handling, we pay for the replacement.  Limited to one bkr per customer.  Alternation, misuse or abuse void this policy.  If it has been more than 90 days since you bought your bkr or it is not your first bkr, please visit the accessories page of our shop where you can buy extra caps and glass.  **Please note that the oops policy is different for the 500 Collection.  (See, "Double oops.  What happens if I break my 500 Collection bkr?") 

Double oops. what happens if i break my 500 collection bkr?

Our standard oops policy applies to the glass of your 500 bkr if you bought your bottle here.  If you bought it at a retail store and would like to return or exchange it, please contact the store directly.  (See oops policy above.) 500 Collection caps are to be treated like fine jewelry and are only replaceable if defective on arrival or otherwise have a manufacturing defect.  500 Collection cap defects will be subject to a case by case examination and review.  Caps must be sent to bkr HQ directly.  Please contact help@mybkr.com.  Alteration, misuse or abuse void this policy.  

When will i get my order?

You can usually expect orders to the contiguous 48 states to arrive within 2-9 business days (via standard ground shipping).  Please allow extra time for standard ground shipping to Alaska and Hawaii.  The exact arrival time depends on several things including the time of day that you place your order and the address you are shipping to.  If you need your bkr faster there are rush options at checkout.  For rush or overnight shipping, orders must be placed by 1pm PST.  Orders placed after 1pm PST will be shipped the next day.  Please note Saturday, Sunday and national holidays are not considered business days.