Custom shipping policy

COVID-19 SHIPPING UPDATE: A message to our bkr fam.

As a result of COVID-19 and its impact on our world, our partners, and our business, we’ve experienced many supply chain and shipping difficulties.

We love you. We’ll get through this. Thank you so much for your continued support and patience. Please stay safe. We’re really sorry about 2020 and 2021.

CUTOFF TIMES

With our standard shipping, domestic orders should arrive between 2-9 business days from the order date depending on where they are shipping.  If you need your bkr order sooner, we have rush and overnight options available at checkout. For rush or overnight shipping, orders must be placed by 1pm PST.  Orders placed after 1pm PST will be shipped the next business day.  Please note Saturday, Sunday and national holidays are not considered business days.

FREE SHIPPING

Free shipping is offered in the contiguous US on orders of $50+ unless otherwise noted.

ORDER TRACKING

After you place your order, you'll immediately receive a confirmation email.  We'll send you another email when your order ships that includes a tracking number, so you can keep track of just how soon your bkr will arrive. 

INTERNATIONAL SHIPPING

We ship to these countries: 

Australia, Belgium, Brazil, Canada, China, France, Germany, Hong Kong SAR China, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Qatar, Saudi Arabia, Singapore, Sweden, Switzerland, Taiwan, United Kingdom and United Arab Emirates.

International shipping charges reflect actual shipping cost and include country specific taxes and or duties. These country specific duties and taxes are pre-paid, and no additional payment is required at the time of delivery. 

SHIPPING PROTECTION

Shipping Protection insures your bkr shipment worldwide against loss, damage and theft so you can sleep well knowing you’re covered even if Danny Ocean intercepts your package and is lounging with your bkr at the Bellagio pool. If you deselect shipping protection offered at checkout, bkr is not liable for lost, damaged, or stolen items. Please don’t deselect. Theft and loss are on the rise and it’s out of our control. 

Shipping Protection claims greater than $100USD require a police report to substantiate the claim.

The full Shipping Protection Policy can be found here.

Shipping Protection claims can be submitted here.